Words cannot express the sheer amount of gratitude that my family and I have for the hospital staff at CostaMed in Cozumel. Thanks to CostaMed’s state of the art facilities and caring, competent medical staff, what started as a nightmare vacation became a memory my family and I will appreciate for the rest of our lives.
During our stay at Cozumel, my sister suffered a severe head injury and was promptly transported to CostaMed’s facility. While my sister seemed to be suffering from a concussion, it was only due to the astute observations of the ER staff that we discovered that a large subdural hematoma had formed within her skull. Time was of the essence, and the Hospital’s on-call neurosurgeon, the only full-time neurosurgeon on staff for the island of Cozumel. We are so ever grateful that the Park Royal Hotel ensured we were sent to Costamed, as every minute is critical for a head injury patient. We cannot imagine what Crystal would be like today if we did not have the availability of Dr. Joel Rodriguez, who was able to operate on her immediately. Had it not been for the experience and know-how of the ER nursing staff as well as Dr. Alcazar and Dr. Roberto Castillo, the precious time would’ve been wasted and a bad situation would have quickly become a nightmare.
My family and I visited my sister in the ICU many times throughout the following days and were ecstatic at the care and attention she received during her recovery there. While I myself may have been a bit difficult, the nursing staff, Dr. Karla Reyes, and Dr. Oscar Reyes were always patient and willing to walk us through all of my stupid questions with clarity and confidence.
When my sister was finally allowed to leave the ICU, we were given access to a private room. The accommodations were clean and comfortable, and a nurse was on staff 24 hours a day to monitor my sister. Throughout the rest of our time at the hospital, Dr. Carlos Moguel (the hospital’s psychiatrist) explained in great detail (I feel like I learned a semester’s worth of Psych 101) of what complications my sister might face in the coming months as well as an in-depth examination of all the medication she was on. The doctor’s at Cozumel seems to truly care for their patients and will only prescribe what is needed.
Empathy is the word that keeps coming to my head when reliving my time at Cozumel. It was apparent that the doctors, nurses, and staff at Cozumel genuinely cared about their craft, patients, and even spectators like myself. Every day, the doctor’s that had attended to my sister would drop in to give us updates and make sure she was doing well. Not once did we feel slighted, or angry at the CostaMed staff.
Many thanks to all the aforementioned doctors and nursing staff. It was truly serendipitous that my family encountered such an amazing group of people in such trying times!
Special thanks go out to Andrea Sekula, the International Patient Liaison, as well as Karen Gonzalez the patient services manager, and her associate Almendra Romero in patient services. Thanks also to Casanova for keeping me sane throughout this ordeal.