At COSTAMED, we take great pride in providing our patients with unparalleled healthcare services. We’re confident that COSTAMED provides the best value and is the best choice for your medical care. But don’t take our word for it. Read what some of our patients have to say about their experiences with COSTAMED.
I was admitted to Costamed from the Cruise Ship Carnival Freedom after falling ill with an acute Kidney Infection. The doctors quickly performed the appropriate tests to determine the seriousness of my illness and gave me medications to stabilize me until I could return to Houston for further medical care. I was well fed, kept comfortable with pain meds, and when I was lucid enough to discuss my illness with the medical staff, felt that they discussed by options with me in a manner to recognize my own medical knowledge as a Critical Care Respiratory Therapist of 33 years. I was allowed to watch my ultrasound and discuss the findings with the doctor as the procedure was being done. I appreciate the transparency of the staff and the professional care that I received. There were two other people that made my stay comfortable and especially helped my sister who had been thrust into a caretaker position. Andrea Sekula, the International Patient Liason was key in making sure that we knew everything that was going on and was able to translate into English when needed (although most staff spoke a little English). Thank you Andrea for Everything! Also our Concierge Romero was essential in calming my sister while I was sedated, and provided means for her to leave the hospital and have some fun while I was receiving treatment. In summary, for having to have an emergency admit in the middle of my vacation, I do not think I could have landed at a better spot than Costa Med. Thank you again, Terry Madsen, Bountiful, Utah, USA
Words cannot describe the care and compassion that I received at Costamed Hospital in Cozumel. The professionalism of the staff was unbelievable.
Dr. Moguel, you and your staff not only saved my life but went above and beyond what I have ever experienced in hospital care. The way you looked after my family, the constant consultations and the comforting you showed my wife was second to none. The warmth and care the staff gave me for two weeks still leaves me speechless as I cannot accurately describe how great they made me feel. When nurses and doctors came into my room they all made sure that I was comfortable and would stay and talk for a few minutes. In the hall, they all said hello and some even came up and gave me a hug.
This facility is what medical hospitals and clinics should model themselves after. Special thank-you to Andrea for making my wife comfortable during all of the procedures performed on me plus the business part and paperwork that needed to be done.
Myself and my family are truly thankful and hope to say thank you in person again someday in a non- medical way!
From the bottom of my repaired heart…THANK YOU!!!
Wayne Askin and family
Gowanstown, Ontario, Canada
Today was a good day I got out of the hospital after a week, last week I hurt my back so I went to see the Dr. here at CMC after taking some pain pills he put me in the hospital on Morphine IV. then went in for a MRI and found a compressed disk 4 & 5 , but the Morphine was messing with my brain, they brought in 2 more Drs.and found a problem with my hart, I took a CT scan and the main artery to my hart ( widow maker) all most 100% plugged so the surgeon came back to the room with me and explained everything, I asked him when would be a good time to take care of this and fix it and he said now would be a good time do it, 2 hr. later in was in getting a couple of stents and the balloon to open the artery , when he opened the balloon he said there would be pain and boy there was, then it hit me that was the exact pain I had 2 times this fall thinking it was heartburn, well now I know, my little back pain saved my life; take heed my friends, my back pain is gone today. Three months later I’m down 35 lb. my back is great with just core exercise and my heart very good. I would like to thank Andrea for the help with insurance and Medicare and a special thanks to Dr. Rafa Moguel who did the surgery.
My husband suffered a stroke while in Cozumel. We were extremely happy with the care he received at CMC. The hospital was modern with up to date equipment, exceptionally clean, and the staff was excellent and very attentive. Dr. Rafael was a treasure. We are at a loss to mention any negatives.
My husband Benjamin Fred Christian, became ill on a RC cruise recently. Had to be taken by ambulance to CMC on 1/12/18. We were both devasted and even more so when we were told we could not return to ship and had to be admitted. We were in totally unfamiliar country and did not know what to expect. I was almost hysterical and in walks Andrea Sekula. She was amazing and somehow managed to calm me down. She along with all of her staff were such a huge part of turning this frightening situation into a much more tolerable one. Andrea and Mr Casanova were there for us what ever we needed and answering our many questions. Mr C. Took me to the Baldwin House and helped in so many ways. The entire patient care team as well as the entire hospital staff and doctors were so attentive, patient with us and so very sweet and professional. The hospital was amazingly clean. My husband improved and we were allowed to fly home on the following Tuesday.
He is doing
well and I just wanted to let you know how much we appreciated the medical care as well as the personal assistance we received in your facility
A big thank you to the staff at Costamed in Cozumel. We were whisked off a cruise ship with a medical emergency that generally requires 3-4 days stay in an ICU. The competence and caring of the staff in the Emergency Room was wonderful. The facility was clean and inspired confidence as well. I work in healthcare in the United States and can’t begin to tell you how impressed I was with the knowledge and the care staff provided.
Words cannot express the sheer amount of gratitude that my family and I have for the hospital staff at CostaMed in Cozumel. Thanks to CostaMed’s state of the art facilities and caring, competent medical staff, what started as a nightmare vacation became a memory my family and I will appreciate for the rest of our lives.
During our stay at Cozumel, my sister suffered a severe head injury and was promptly transported to CostaMed’s facility. While my sister seemed to be suffering from a concussion, it was only due to the astute observations of the ER staff that we discovered that a large subdural hematoma had formed within her skull. Time was of the essence, and the Hospital’s on-call neurosurgeon, the only full-time neurosurgeon on staff for the island of Cozumel. We are so ever grateful that the Park Royal Hotel ensured we were sent to Costamed, as every minute is critical for a head injury patient. We cannot imagine what Crystal would be like today if we did not have the availability of Dr. Joel Rodriguez, who was able to operate on her immediately. Had it not been for the experience and know-how of the ER nursing staff as well as Dr. Alcazar and Dr. Roberto Castillo, the precious time would’ve been wasted and a bad situation would have quickly become a nightmare.
My family and I visited my sister in the ICU many times throughout the following days and were ecstatic at the care and attention she received during her recovery there. While I myself may have been a bit difficult, the nursing staff, Dr. Karla Reyes, and Dr. Oscar Reyes were always patient and willing to walk us through all of my stupid questions with clarity and confidence.
When my sister was finally allowed to leave the ICU, we were given access to a private room. The accommodations were clean and comfortable, and a nurse was on staff 24 hours a day to monitor my sister. Throughout the rest of our time at the hospital, Dr. Carlos Moguel (the hospital’s psychiatrist) explained in great detail (I feel like I learned a semester’s worth of Psych 101) of what complications my sister might face in the coming months as well as an in-depth examination of all the medication she was on. The doctor’s at Cozumel seems to truly care for their patients and will only prescribe what is needed.
Empathy is the word that keeps coming to my head when reliving my time at Cozumel. It was apparent that the doctors, nurses, and staff at Cozumel genuinely cared about their craft, patients, and even spectators like myself. Every day, the doctor’s that had attended to my sister would drop in to give us updates and make sure she was doing well. Not once did we feel slighted, or angry at the CostaMed staff.
Many thanks to all the aforementioned doctors and nursing staff. It was truly serendipitous that my family encountered such an amazing group of people in such trying times!
Special thanks go out to Andrea Sekula, the International Patient Liaison, as well as Karen Gonzalez the patient services manager, and her associate Almendra Romero in patient services. Thanks also to Casanova for keeping me sane throughout this ordeal.