This message is well overdue but I wanted to send a very well deserved note of recognition for the fine people at Costa Med. My brother and I were on a family cruise with our family and parents this past Thanksgiving on Freedom of the Seas. What was supposed to be a magical week turned into a nightmare when my mom began having stroke like symptoms. On Wed morning, we took her to the infirmary and the doctor ordered her to the local hospital in Cozumel. You can imagine how incredibly frightening and unnerving this was for all of us. We were in a foreign country with many fears of the quality of care we would encounter at the hospital, how long would we be there, and when would we be able to reunite with the rest of our family.
My brother and I accompanied mom in the ambulance to Costa Med. Little did we know that this hospital was the main receiving hospital for the cruise ships. Once we arrived, one of the first people we spoke with was Andrea Sekula. I could not put enough words into this message to compliment her enough for how phenomenal she was. She was commanding amongst the chaos yet sympathetic to our situation and overall, just made us feel very comfortable with what was happening. She is fantastic at what she does in so many ways and would be a steal for any hospital in the US. She is quite an asset to your team.
We also worked with Karen Gonzalez and her partner in Patient Services. Wow, they were so caring and accommodating and did whatever they could to make our stay and the logistics behind our travels to be a smooth as possible. I was blown away by their concern and commitment to helping us. In addition, not sure if Tranquilino is a part of that same group, but he deserves as much recognition as anyone. What a fantastic human being who showed us nothing but care and concern the entire 3 days we were there. He is who I would want interacting with my customers.
I must also compliment Dr. Moguel, Dr. Rodriguez, and Dr Ulises. I felt at times that the level of knowledge and expertise these doctors displayed rivaled that of any hospital in the US. I was especially impressed with Dr. Moguel and his passion for cardiology and the stories he shared about his career and the innovative procedures he brought to healthcare. I would feel extremely comfortable if he was the only thing that stood between me and death. I’d like my chances!
Costa Med has a very good thing going. All of these folks deserve recognition and I ask that you continue to invest in your people and facilities so that families, like mine, who have the unfortunate reality of something like this happening will have the pleasant surprise of the care, compassion, and expertise that lies beyond the doors at Costa Med.
With much appreciation,