Our VIP Services
From USA Toll Free 855.55 COSTA (267.82)
Our healthcare team takes pride in caring for our international patients and their families,
making them feel at home and secure.
Unparalleled Customer Care
COSTAMED understands that the excitement of traveling to another country for surgery or a medical procedure can be accompanied by feelings of uncertainty or worry. This is why each of our international patients is assigned an International Patient Coordinator who acts as your personal concierge. Our International Patient Coordinators assist with every step of your medical vacation process, from making arrangements for travel and transportation to scheduling your pre-consultation and surgical appointments with your doctor and taking care of any post-surgery care needs. You can feel confident that you will be taken care of and provided with all the information you need for your stay with us.
Virtual Online Consultation
Concerned about having surgery from a doctor you have never met? Rest easy knowing that a meeting is just a click away. COSTAMED’s Virtual Consult provides you with the opportunity to meet your doctor and discuss your procedure and any questions or concerns you may have before arriving at the hospital for your surgery. Simply ask your International Patient Coordinator to arrange a time for a consultation with your doctor.
International Patient Coordinator (IPC)
Each of our international patients will be assigned an International Patient Coordinator who will serve as your personal concierge and ensure that all of your arrangements are handled with the utmost care and attention to detail. From coordinating your travel arrangements to scheduling doctor appointments, our International Patient Coordinators are with you every step of the way to ensure that your medical vacation is a success.
Our International Patient Coordinators are committed to providing our international patients and their families with personalized and attentive service. Our bilingual staff attends to each patient with great warmth, making sure you feel truly welcome and cared for throughout your entire stay. If you do not speak English or Spanish, our Patient Services staff can arrange an interpreter for you free of charge.
Discounted Hotel Rates, Condos and Beach Homes
COSTAMED hospitals have arrangements with most of the local hotels. Through these partnerships, COSTAMED is able to provide discounted room rates to patients during visits for consultations, as well as for family members and guests of patients who wish to accompany the patient during his or her medical vacation. You can choose from several highly-rated hotels downtown, directly on the beautiful beach of the Carribbean. Some hotels are all inclusive and provide everything you can possibly imagine from food and drinks to nightly entertainment, plush spas and tour activities at affordable prices.
COSTAMED also has associations with several property management companies if you prefer a more private setting in a beach home or condo with ocean or jungle views.
COSTAMED cares about our patient’s well being. To ensure our patients receive the best care after a procedure, we offer private nursing care to our patients once they have been discharged. One of our highly-trained nurses will visit you in your hotel, beach home or condo once daily for up to three days after your release from the hospital.
Local Cell phone
While staying with us and during your rehabilitation period, we want you to feel assured that you can communicate easily with your medical team. We offer a FREE local cell phone with our phone numbers pre-programmed for easy access to us 24/7. Your COSTAMED team is just a call away! You can call family and friends in your home country using the phone in your hospital room.
Dental Check up
COSTAMED is privileged to be home to the COSTADENTAL Dental Clinic. Our highly-trained dental professionals offer a FREE dental check up to all of our patients and their guests. For more information about COSTADENTAL, please click here.
No need to worry about renting a car or thinking about taxis or shuttles. COSTAMED provides transportation to and from the airport, as well as to and from all of your hospital appointments. When you arrive at the Cozumel or Cancun International Airports, our driver will be there for you. You will be able to identify your driver because he or she will be waiting with a sign printed with your name and the COSTAMED logo.
We know you love your gadgets, so we wouldn’t dream of letting you go without being connected. We offer FREE high-speed internet connection, so you can stay connected with your friends and family at all times.
From USA Toll Free 855.55 COSTA (267.82)