We recommend that you are aware of the terms and conditions of your insurance policy. This will help you understand what services or hospital expenses will be covered by your insurance, as well as what expenses you will be responsible for. Confirmation of your insurance coverage will generally be received by COSTAMED via fax or email within 24 hours of your arrival.* However, this could be delayed depending on: The verification process of each insurance company Insufficient time to process the request, due to a short hospital stay Difference in time zones, weekends, or holidays Pre-existing conditions and/or exclusions Terms and conditions of your policy Outpatient procedures or follow-up treatments If there are any delays and the insurance payment guarantee documents are not received before your discharge, you will be asked to pay the account’s total by cash or credit card. You will also be given your entire file to request reimbursement directly from your insurance company. You must pay the surplus at the time of your discharge. There may be some charges that you have incurred and for which payment will be requested. Examples of such charges are medical expenses or room rates that exceed the allowed limit, as well as any personal expenses. *We do not accept government benefits insurance, such as veterans or social security policies.
Important: *Complete insurance information must be filled out during your admission process. We will not process any insurance claim if you have already been discharged from the hospital.
If you have any questions regarding your insurance coverage, please ask for help at
Passage If you are not insured, you will be responsible for the payment of your hospital bill.
In the case of outpatients, we prefer payment in advance.
The hospital will complete a medical report and bill so that you can process the direct reimbursement with your insurance company when you return to your country.
We have patients from all over the world with different insurance policies and different coverages. We help our patients to coordinate with their insurance providers in order to guarantee payment on their behalf.
In most cases, we can obtain the guarantee of payment from our patients’ insurance companies.
However, there are some circumstances beyond our control and which may prevent authorization, such as the following:
The extent of your insurance coverage Short hospital stay without enough time to process the authorization Weekends, holidays, or time zone differences Pre-existing conditions or exclusions
Terms and conditions of your policy
Outpatients, follow-up treatment, or hotel consultations Application made after the patient’s discharge
You can contact your agent or insurance company directly for authorization prior to your arrival at the hospital.
This will help make the claim authorization process smoother.
Domestic Insurance Companies
- ABA SEGUROS
- ANA SEGUROS
- AXA ASSISTANCE (BANCOS HSBC, SANTANDER)
- AXA SEGUROS AUTO Y GASTOS MÉDICOS MAYORES
- GENERAL DE SEGUROS
- GRUPO NACIONAL PROVINCIAL (AUTO Y GASTOS MÉDICOS MAYORES)
- SEGUROS ATLAS (AUTO Y GASTOS MÉDICOS MAYORES) SEGUROS INBURSA
- MEDI ACCESS
- MONTOLIN MÉXICO
- PLAN SEGUROS
- B X +
- SEGUROS EL POTOSÍ
- SINERGIA MÉDICA
- ZURICH (AUTOS Y GASTOS MÉDICOS MAYORES)
- THONA SEGUROS
International Insurance Companies
- MAPFRE INTERNACIONAL
- AXA ASSISTANCE INTERNACIONAL
- INTERNATIONAL AIG