Visitor’s​ ​Guide

Our main objetive is to preserve and restore the wellbeing of our patiens.

24-hour

EMERGENCY TELEPHONE

855-301-4111

Toll Free Call Center From USA

01-800-900-1133

Toll Free Call in mexico

The medical care of our patients is our top priority at COSTAMED. To ensure that our patients have adequate rest, we ask that you adhere to our recommended visiting hours schedule. It is likely that you have visitors at all times.

However, our staff will work together with the patients and their families to allow patients time to rest and sleep, especially if you are in a room with two beds. In some cases, the visiting schedule may vary according to the location and conditions of the patient. Pay attention to the signs that indicate the special visiting hours in specific medical units or ask the receptionist.

Daily Visiting Schedule: Only one person is allowed to stay with the patient during the night.

From 9 am to 1 pm and from 4 pm to 6 pm

Visiting Schedule for Patients in Intensive Care:

8 am to 8:30 am, 1 pm to 2 pm, and from 8 pm to 8:30 pm

We ask families to stay in the room while the patient is transferred to the operating room and to also wait there for any information that is given by their doctor, either personally or by phone.
It is important that when a child visits, emphasis is placed on the child’s well-being. This is particularly true in terms of their protection, as well as making their visit a pleasant experience.
Children may not be allowed to visit in the same way as adults. In some medical units, you need to request permission for the child to visit. In other units, children under the age of 12 must be accompanied by an adult.

In accordance with federal health laws and in order to promote safety and prevent disease, children under the age of 12 cannot enter the hospital as visitors.

Exceptions can be made only if they are in the company of a responsible adult, other than the patient. They must be under direct supervision, as long as the patient they are visiting is in a private room.

For more information, contact the patient services extension.

To see the location of our hospitals and clinics, click here.

  • Formats
  • Links to downloadable PDFs (patient service manager provides)
  • Invoice request (request financial procedure) For more information about COSTAMED Services, contact our advisors.

FROM COZUMEL, MEXICO TEL:

987. 872.9400

FROM PLAYA DEL CARMEN, MEXICO:

984.803.7777

FROM TULUM, MEXICO TEL:

984.124.0830

CALL CENTER

01.800.900.1133

TOLL-FREE CALL FROM ANYWHERE IN MEXICO:

01.800.COSTAMED (267.8263)

TOLL-FREE CALL FROM THE UNITED STATES:

855.55.COSTA(26782)

info@costamed.com.mx COSTAMED Medical Group has the privilege of being located in the beautiful Caribbean. Click here for more information about our different hospitals.

The largest hospital group in the mexican caribbean

AFFILIATIONS AND CERTIFICATIONS