COSTAMED accepts all common forms of payment, including cash, credit card, debit card, wire transfers, travelers checks and PayPal. Accepted credit cards include VISA, MasterCard and American Express. COSTAMED does not accept personal checks.
An admission deposit, based on your estimated length of stay, will be required. Our Cashier Coordinator will discuss this deposit with you.
Your hospital bill will reflect all of the services you received during your stay. You may receive separate physician bills, as their services are billed independently. You may also receive bills from physicians who did not treat you directly, but provided professional services related to your diagnosis or interpreting your test results. These physicians include pathologists, radiologists and other specialists. Please feel free to speak with one of our helpful staff members at the cashier desk if you have any questions.
Medical Tourism Patients, please click here.
COSTAMED accepts most domestic and international insurance plans as long as your procedure is approved and a letter of guarantee is provided prior to your discharge. In the absence of a guarantee letter from your insurance company, you will be asked to provide another form of deposit, such as a credit card voucher while the insurance company paperwork is completed. If your bill is to be settled by your employer or insurance company, a letter of guarantee and a copy of your ID or policy card from the employer or insurance company must be submitted in advance of your procedure.* Please note, if your services exceed the amount that has been approved by your insurance company, additional services will be charged according to the current price list.
For procedures covered by your insurance company, please present the following information upon your arrival to the hospital:
- Passport and a copy of your passport with signature
- Current medical insurance certificate or card
- A copy of your insurance policy
- Any other documentation required by your insurance company to identify yourself
Our International Patient Coordinators will assist you with every aspect of your visit. We will work with your insurance company/assistance provider/claims agent regarding the approval of your procedure and guarantee of payment for your inpatient medical expenses (excluding personal expenses).** In most cases, we are successful in obtaining guarantee of payment from our patients’ insurance providers. However, there are certain circumstances beyond our control, such as the level of coverage you hold, which may prevent authorization.
Typically, payment guarantee/confirmation for any covered procedures will be faxed to COSTAMED from your insurance company within 24 hours. It is possible that a delay could occur due to the following:
- Verification process of each company
- Lack of time to process the application, as the length of stay is too short
- Differences in time zone, weekends or bank holidays
- Pre-existing conditions or exclusions
- Terms and conditions of your policy
- Outpatient or follow up treatment
If there is any delay in obtaining the necessary paperwork from your insurance company, please note that we are unable to process any insurance claims once you have been discharged. In this situation, you will be required to pay your hospital bill in full by cash or credit card and file for reimbursement directly with your insurance company.
*We do not accept government benefits insurance, veteran or social security insurance
**Complete insurance information must be submitted during your admission. We will not process any insurance claims once the patient has been discharged.
Notice to Uninsured or Underinsured Patients
If you are uninsured, you will be responsible for payment of your Hospital bill.
For In-Patient & Out-Patient services
Inpatient: You may incur additional medical expenses or room fees during your inpatient stay. It is your responsibility to pay all expenses, including personal expenses, which exceed the amount approved by your insurance company.
Outpatient: Advance payment is preferred for outpatient services. COSTAMED will issue a medical report and invoice for you to process the reimbursement directly with your insurance company when you return to your home country.
You may contact your insurance agent or company directly for pre-authorization prior to your arrival at the hospital. It will help ensure a smooth claim approval process.
Discharge Phone Call
At COSTAMED, we are always looking for ways to better serve our patients and families. Following your discharge, you may receive a discharge phone call from one of our hospital staff members. The purpose of this call is to inquire about your experience during your stay at our hospital, check in on your healing and health and make your transition home as easy as possible. Please inform your nurse prior to your discharge the most convenient phone number and time for this call. Thank you.